Terms of Service

Last Updated: September 8, 2026

Welcome to Atlas Concierge. These Terms of Service ("Terms") govern your access to and use of the Atlas Concierge website, platform, software, products, and services (collectively, the "Services").

Please read these Terms carefully. By accessing or using the Services, you agree to be bound by these Terms.

If you are using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" and "your" refer to that entity.

1. About Atlas Concierge

Atlas Concierge provides software and technology designed to help businesses communicate with customers and other contacts through messaging and other communication channels.

The Services may include, among other things:

• AI-powered messaging agents;

• SMS and other messaging functionality;

• automated responses and workflows;

• knowledge bases and business information management;

• phone number provisioning and management;

• integrations with third-party services; and

• related software features and services.

The Services may evolve over time, and we may add, modify, or discontinue features at our discretion.

2. Eligibility

You may use the Services only if you:

1. are legally capable of entering into a binding agreement;

2. are at least 18 years old;

3. provide accurate and complete account information; and

4. comply with these Terms and all applicable laws and regulations.

You are responsible for ensuring that your use of the Services is lawful in the jurisdictions in which you operate.

3. Your Account

You may need to create an account to access certain features of the Services.

You agree to:

• provide accurate, current, and complete information;

• maintain and promptly update your account information;

• keep your login credentials secure;

• not share your account credentials with unauthorized persons; and

• promptly notify us of any suspected unauthorized access to your account.

You are responsible for all activity occurring under your account.

We may suspend or terminate accounts that contain inaccurate information, violate these Terms, or present a security or legal risk.

4. Your Responsibilities

You are solely responsible for:

• your use of the Services;

• the content, information, instructions, and data you provide to the Services;

• communications sent through your account;

• the actions of your employees, contractors, agents, and other authorized users;

• obtaining all necessary permissions, consents, and authorizations from individuals you communicate with; and

• complying with all applicable laws, regulations, and industry requirements.

You represent and warrant that you have all rights necessary to provide any information, content, or data that you submit to the Services.

5. Messaging and Communications Compliance

The Services may allow you to send or facilitate communications through SMS, messaging providers, telephone networks, or other third-party communication channels.

You are solely responsible for ensuring that your use of the Services complies with all applicable laws and regulations governing communications and messaging.

This includes, where applicable:

• obtaining legally required consent before sending messages;

• complying with opt-in and opt-out requirements;

• honoring requests to stop receiving communications;

• complying with applicable telephone consumer protection and anti-spam laws;

• complying with carrier, messaging provider, and platform requirements;

• complying with applicable registration and campaign requirements; and

• maintaining records of consent where required.

You must not use the Services to send unsolicited, unlawful, deceptive, fraudulent, abusive, harassing, or otherwise prohibited communications.

You acknowledge that telecommunications carriers, messaging providers, and other third parties may independently block, filter, delay, suspend, or reject messages.

Atlas Concierge does not guarantee the delivery, timing, or receipt of any communication.

6. AI-Generated Content

Certain features of the Services may use artificial intelligence, machine learning, automated systems, or other technologies to generate responses, recommendations, content, or actions ("AI Output").

You acknowledge and agree that:

1. AI Output may be inaccurate, incomplete, misleading, or inappropriate;

2. AI Output should not be treated as professional, legal, medical, financial, or other expert advice;

3. you are responsible for reviewing and determining whether AI Output is appropriate for your intended use;

4. you are responsible for configuring, monitoring, and supervising AI agents and automated workflows associated with your account; and

5. Atlas Concierge does not guarantee the accuracy, reliability, completeness, or suitability of AI Output.

You are responsible for any communications, decisions, actions, or consequences resulting from your use of AI-generated or automated content through the Services.

You should not rely on the Services where an error could reasonably result in significant harm, injury, death, substantial financial loss, or other serious consequences without appropriate human review and safeguards.

7. Your Content and Data

You may provide content, information, documents, messages, business information, customer information, and other data to the Services ("Customer Data").

You retain ownership of your Customer Data.

You grant Atlas Concierge a limited, worldwide, non-exclusive right to host, store, process, transmit, reproduce, and use Customer Data solely as reasonably necessary to:

• provide and operate the Services;

• maintain, secure, and improve the Services;

• provide customer support; and

• comply with applicable law and enforce these Terms.

You are responsible for ensuring that you have all necessary rights, permissions, and legal bases to provide Customer Data to Atlas Concierge and to process that information through the Services.

8. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using the Services, you acknowledge that certain Customer Data may be processed by Atlas Concierge and its service providers as necessary to provide the Services.

You are responsible for providing any privacy notices and obtaining any consents required in connection with your collection and use of personal information.

9. Third-Party Services

The Services may integrate with or depend on third-party services, platforms, telecommunications providers, APIs, or software ("Third-Party Services").

Your use of Third-Party Services may be subject to separate terms, conditions, and privacy policies established by those providers.

Atlas Concierge does not control Third-Party Services and is not responsible for:

• the availability of Third-Party Services;

• changes to Third-Party Services;

• third-party content or functionality;

• third-party security practices; or

• losses resulting from your use of Third-Party Services.

Third-Party Services may change, restrict, suspend, or discontinue access to their services at any time.

10. Fees and Payment

Certain features of the Services may require payment.

You agree to pay all applicable fees associated with your selected subscription plan and usage of the Services.

Unless otherwise stated:

• fees are quoted and charged in U.S. dollars;

• subscription fees may be charged in advance;

• usage-based fees may be charged based on your use of applicable Services;

• payments are non-refundable except where required by law or expressly stated otherwise; and

• you are responsible for applicable taxes, excluding taxes based on Atlas Concierge's income.

We may change our pricing or introduce new fees upon reasonable notice. Changes will generally apply to future billing periods unless otherwise required by law.

If your payment method fails or your account becomes past due, we may suspend or terminate your access to the Services.

11. Acceptable Use

You may not use the Services to:

• violate any applicable law, regulation, or third-party right;

• send spam, unsolicited communications, or messages without required consent;

• engage in fraud, deception, impersonation, or phishing;

• harass, threaten, abuse, or harm others;

• transmit malware, viruses, or malicious code;

• interfere with or disrupt the Services or related infrastructure;

• attempt to gain unauthorized access to accounts, systems, or data;

• reverse engineer, decompile, or attempt to discover the source code of the Services except where prohibited by applicable law;

• resell, sublicense, or commercially exploit the Services except as expressly authorized by us;

• use the Services to develop or train a competing product or service using our proprietary technology;

• use the Services in connection with unlawful gambling, illegal products or services, or other prohibited activities;

• circumvent usage limits, security measures, or technical restrictions; or

• use the Services in a manner that could damage, disable, overburden, or impair the Services.

We may investigate suspected violations and may suspend or terminate access to the Services at our discretion.

12. Phone Numbers and Messaging Resources

If Atlas Concierge provides, provisions, or facilitates access to telephone numbers, messaging numbers, sender identities, or similar communication resources, you acknowledge that:

• such resources may be provided by third-party telecommunications providers;

• telephone numbers and similar resources may not be permanently assigned to you;

• availability of numbers is not guaranteed;

• numbers may be reclaimed, reassigned, suspended, or terminated in accordance with applicable provider, carrier, or regulatory requirements;

• you may be required to complete registration, verification, or compliance processes before using certain messaging features; and

• Atlas Concierge cannot guarantee message delivery or uninterrupted access to telecommunications services.

You may not use any communication resource provided through the Services in violation of applicable laws, carrier rules, or provider policies.

13. Intellectual Property

Atlas Concierge and its licensors retain all right, title, and interest in and to the Services, including all software, technology, designs, trademarks, logos, content, and other intellectual property associated with the Services.

Subject to your compliance with these Terms, Atlas Concierge grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your internal business purposes.

These Terms do not grant you ownership of the Services or any intellectual property rights in the Services.

"Atlas Concierge" and related names, logos, and branding may not be used without our prior written permission.

14. Feedback

If you provide suggestions, ideas, comments, or other feedback regarding the Services ("Feedback"), you grant Atlas Concierge the right to use, modify, reproduce, distribute, and otherwise exploit that Feedback without restriction or compensation to you.

15. Service Availability

We strive to provide reliable Services, but we do not guarantee that the Services will always be available, uninterrupted, secure, or error-free.

The Services may experience interruptions due to:

• maintenance;

• software or infrastructure failures;

• telecommunications or internet outages;

• failures of Third-Party Services;

• security incidents; or

• events beyond our reasonable control.

We may modify, suspend, or discontinue all or part of the Services at any time.

16. Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATLAS CONCIERGE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND AVAILABILITY.

WE DO NOT WARRANT THAT:

• THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE;

• AI-GENERATED CONTENT WILL BE ACCURATE OR APPROPRIATE;

• MESSAGES WILL BE DELIVERED;

• THE SERVICES WILL MEET YOUR REQUIREMENTS; OR

• THE SERVICES WILL BE COMPLETELY SECURE.

YOU USE THE SERVICES AT YOUR OWN RISK.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATLAS CONCIERGE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF ATLAS CONCIERGE ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

1. THE AMOUNT YOU PAID TO ATLAS CONCIERGE FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR

2. ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

18. Indemnification

You agree to defend, indemnify, and hold harmless Atlas Concierge and its affiliates, officers, employees, agents, licensors, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

• your use of the Services;

• your Customer Data;

• communications sent through your account;

• your violation of applicable law;

• your violation of these Terms; or

• your violation of the rights of another person or entity.

This includes claims arising from your failure to obtain required consent before communicating with individuals through the Services.

19. Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate your access to the Services immediately if we reasonably believe that:

• you have violated these Terms;

• your use of the Services violates applicable law or third-party requirements;

• your use creates a security, legal, financial, or reputational risk;

• payment is overdue; or

• suspension or termination is necessary to protect Atlas Concierge, its users, telecommunications providers, or other third parties.

Upon termination, your right to access and use the Services will immediately end.

Sections that by their nature should survive termination will survive, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution.

20. Changes to the Services and Terms

We may modify the Services or these Terms from time to time.

If we make material changes to these Terms, we will provide notice as required by applicable law, such as by posting updated Terms on our website or notifying you through the Services.

Your continued use of the Services after updated Terms become effective constitutes your acceptance of the updated Terms.

21. Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Services will be governed by the laws of the State of Texas, without regard to conflict of law principles.

22. Dispute Resolution

Before initiating formal legal action, you agree to contact Atlas Concierge and attempt to resolve the dispute informally.

If a dispute cannot be resolved informally, either party may pursue available legal remedies in accordance with applicable law.

Any legal action arising from or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Travis County, Texas, unless applicable law requires otherwise.

You consent to the jurisdiction and venue of those courts.

23. Electronic Communications

By using the Services, you agree that Atlas Concierge may communicate with you electronically, including through email, notifications, or messages within the Services.

You agree that electronic communications may satisfy legal requirements for written communications where permitted by law.

24. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Atlas Concierge may assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

25. Force Majeure

Atlas Concierge will not be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including natural disasters, acts of government, telecommunications failures, internet outages, labor disputes, cyberattacks, or failures of Third-Party Services.

26. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

27. Entire Agreement

These Terms, together with any applicable Privacy Policy, subscription terms, or other agreements expressly incorporated by reference, constitute the entire agreement between you and Atlas Concierge regarding the Services.

28. Contact Information

If you have questions about these Terms or the Services, please contact us at:

Atlas Concierge
Website: atlasconcierge.io
Email: support@altlasconcierge.io
Business Address: 6525 Ed Bluestein Blvd, Austin Tx, 78724

By accessing or using Atlas Concierge, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.